User as Customer: Touchpoints and Journey Map-Reference-Cited by-同舟云学术

User as Customer: Touchpoints and Journey Map

Published:2018-10-17 Issue: Volume: Page:117-122
ISSN:2194-5357
Container-title:Human Systems Engineering and Design
language:
Short-container-title:

Author:

Bascur Camila,Rusu Cristian,Quiñones Daniela

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-030-02053-8_19

Reference15 articles.

1. Maital, S.: The Experience Economy: Work is Theatre & Every Business a Stage. MIT Sloan Management Review, Cambridge (1999)

2. Jantsch, J.: Duct Tape Marketing: The World’s Most Practical Small Business Marketing Guide. Thomas Nelson Inc., Nashville (2011)

3. ISO 9241-210: Ergonomics of human-system interaction — Part 210: Human-centered design for interactive systems. International Organization for Standardization, Geneva (2010)

4. Laming, C., Mason, K.: Customer experience—an analysis of the concept and its performance in airline brands. Res. Transp. Bus. Manag. 10, 15–25 (2014)

5. Vanharanta, H., Kantola, J., Seikola, S.: Customers’ conscious experience in a coffee shop. Procedia Manuf. 3, 618–625 (2015)

Cited by 8 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Towards an Approach for Generating iStar Goal Models from Journey Maps;2024 IEEE 32nd International Requirements Engineering Conference Workshops (REW);2024-06-24

2. Tourist Experience Challenges: A Holistic Approach;Sustainability;2023-08-23

3. Characterizing the Information Consumer Behavior: An Explorative Case Study in a Chilean Organization Department;Communications in Computer and Information Science;2023

4. Applying health design thinking to uncover actors in the sustenance of health and wellbeing during hotel quarantine in kuwait;Visual Communication;2022-11-10

5. Integrating User Stories in the Design of Augmented Reality Application;International Journal of Information Technologies and Systems Approach;2022-07-15