Publisher
Springer Nature Switzerland
Reference41 articles.
1. Dominici, G., Guzzo, R.: Customer satisfaction in the hotel Industry: a case study from Sicily. Int. J. Market. Stud. 2(2) (2010)
2. Yen-Lun Su, A.: Customer satisfaction measurement practice in Taiwan hotels. J. Hosp. Manag. 23, 397–408 (2004)
3. Ha, J., Jang, S.C.S.: Perceived justice in service recovery and behavioral intentions: the role of relationship quality. Int. J. Hosp. Manag. 28, 319–327 (2009)
4. Song, H., Li, G., van der Veen, R., Chen, J.L.: Assessing mainland Chinese tourists’ satisfaction with Hong Kong using tourist satisfaction index. Int. J. Tour. Res. 13, 82–96 (2011)
5. Abbasi, A.S., Khalid, W., Azam, M., Riaz, A.: Determinants of customer satisfaction in hotel industry of Pakistan. Euro. J. Sci. Res. 8(1), 97–105 (2010)