Chatbot for Technical Support, Analysis of Critical Success Factors Using Fuzzy Cognitive Maps-Reference-Cited by-同舟云学术

Chatbot for Technical Support, Analysis of Critical Success Factors Using Fuzzy Cognitive Maps

Published:2021 Issue: Volume: Page:363-375
ISSN:1865-0929
Container-title:Communications in Computer and Information Science
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Author:

Quiroz Martinez Miguel Angel^ORCID,Mayorga Plua Segundo Estuardo^ORCID,Gomez Rios Monica Daniela^ORCID,Leyva Vázquez Maikel Yelandi^ORCID,Plua Moran Daniel Humberto^ORCID

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-71503-8_28

Reference23 articles.

1. Adikari, A., De Silva, D., Alahakoon, D., Yu, X.: A cognitive model for emotion awareness in industrial chatbots. In: 2019 IEEE International Conference on Industrial Informatics, pp. 183–186 (2019). https://doi.org/10.1109/INDIN41052.2019.8972196

2. Parthornratt, T., Kitsawat, D., Putthapipat, P., Koronjaruwat, P.: A smart home automation via Facebook chatbot and raspberry Pi. In: 2018 2nd International Conference on Engineering Innovation (ICEI), pp. 52–56 (2018). https://doi.org/10.1109/ICEI18.2018.8448761

3. Ranoliya, B.R., Raghuwanshi, N., Singh, S.: Chatbot for university related FAQs. In: 2017 International Conference on Advances in Computing, Communications and Informatics (ICACCI), pp. 1525–1530 (2017). https://doi.org/10.1109/ICACCI.2017.8126057

4. Kohli, B., Choudhury, T., Sharma, S., Kumar, P.: A platform for human-chatbot interaction using python. In: Proceedings of the 2nd International Conference on Green Computing and Internet of Things (ICGCIoT), pp. 439–444 (2018). https://doi.org/10.1109/ICGCIoT.2018.8753031

5. Naveen Kumar, M., Linga Chandar, P.C., Venkatesh Prasad, A., Sumangali, K.: Android based educational Chatbot for visually impaired people. In: 2016 IEEE International Conference on Computational Intelligence and Computing Research (ICCIC), pp. 16–19 (2017). https://doi.org/10.1109/ICCIC.2016.7919664