1. Goldwyn RM. The dissatisfied patient. In: Goldwyn RM, editor. The unfavorable result in plastic surgery: avoidance and treatment. Boston/Toronto: Little, Brown and Company; 1984. p. 11–4.
2. Goldwyn RM. Chapter 2: the dissatisfied patient. In: Cohen MN, Thaller SR, editors. The unfavorable result in plastic surgery: avoidance and treatment, vol. 1. New York, Stuttgart, Delhi, Rio de Janeiro: Thieme; 2018. p. 8–13.
3. Nahai F. In: Nahai F, editor. The art of aesthetic surgery: principles and techniques. Quality Medical Publishers; St Louis Mi; 2005.
4. Goldwyn RM. The patient and the plastic surgeon. 2nd ed. New York: Little Brown and Company; 1991.
5. National quality partners™action brief. shared decision making: a standard of care for all patients. 2017. www.qualityforum.org.