1. Spohrer, J., Kwan, S.K.: Service science, management, engineering, and design (SSMED): an emerging discipline – outline and references. Int. J. Inf. Syst. Serv. Sect. 3(1), 1–31 (2009)
2. Schiff, D., Ayesh, A., Musikanski, L., Havens, J.C.: IEEE 7010: a new standard for assessing the well-being implications of artificial intelligence. In: 2020 IEEE International Conference on Systems, Man, and Cybernetics (SMC), pp. 2746–2753. IEEE (2020)
3. Su, H.C., Dhanorkar, S., Linderman, K.: A competitive advantage from the implementation timing of ISO management standards. J. Oper. Manag. 1(37), 31–44 (2015)
4. Levinson, M.: The Box: How the Shipping Container Made the World Smaller and the World Economy Bigger. Princeton University Press (2006)
5. Spohrer, J., Kwan, S.K., Fisk, R.P.: Marketing: a service science and arts perspective. In: Handbook of Service Marketing Research. Edward Elgar Publishing (2014)