Exploring Key Issues Affecting Consumers’ Intention to Use Chatbots in Cross-Border E-Commerce Activities
Author:
Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-60012-8_27
Reference30 articles.
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3. Pizzi, G., Scarpi, D., Pantano, E.: Artificial intelligence and the new forms of interaction: who has the control when interacting with a chatbot? J. Bus. Res. 129, 878–890 (2021)
4. Lalwani, T., Bhalotia, S., Pal, A., Rathod, V., Bisen, S.: Implementation of a chatbot system using AI and NLP. Int. J. Innov. Res. Comput. Sci. Technol. (IJIRCST) 6(3) (2018)
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