Comfort or Promise? Investigating the Effect of Trust Repair Strategies of Intelligent Vehicle System on Trust and Intention to Use from a Perspective of Social Cognition-Reference-Cited by-同舟云学术

Comfort or Promise? Investigating the Effect of Trust Repair Strategies of Intelligent Vehicle System on Trust and Intention to Use from a Perspective of Social Cognition

Published:2022 Issue: Volume: Page:154-166
ISSN:0302-9743
Container-title:Cross-Cultural Design. Product and Service Design, Mobility and Automotive Design, Cities, Urban Areas, and Intelligent Environments Design
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Author:

Feng Yushun^ORCID,Tan Hao^ORCID

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-06053-3_11

Reference23 articles.

1. Xu, W.: From automation to autonomy and autonomous vehicles: challenges and opportunities for human-computer interaction. Interactions 28(1), 48–53 (2020)

2. Lee, J.D., See, K.A.: Trust in automation: designing for appropriate reliance. Hum. Factors 46(1), 50–80 (2004)

3. Kim, P.H., Donald, L.F., Cecily, D., Kurt, T.D.: Removing the shadow of suspicion: the effects of apology versus denial for repairing competence-versus integrity-based trust violations. J. Appl. Psychol. 89(1), 104 (2004)

4. Edwards, C., Edwards, A., Stoll, B., Lin, X., Massey, N.: Evaluations of an artificial intelligence instructor’s voice: social identity theory in human-robot interactions. Comput. Hum. Behav. 90, 357–362 (2019)

5. Kohn, S.C., Quinn, D., Pak, R., de Visser, E.J., Shaw, T.H.: Trust repair strategies with self-driving vehicles: an exploratory study. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, pp. 1108–1112. SAGE Publications, Los Angeles (2018)

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2. Three Strikes and you are out!: The impacts of multiple human–robot trust violations and repairs on robot trustworthiness;Computers in Human Behavior;2023-05