Customer Center as a Tool for Increasing Competitiveness in Rail Freight Transport

Author:

Nedeliakova EvaORCID

Publisher

Springer Nature Switzerland

Reference17 articles.

1. Lall, S.: Promoting industrial competitiveness in developing countries: lessons from Asia. Commonwealth Econ. Pap. 39, 65–70 (2009)

2. Blažek, L.: Competitive ability of enterprises: analysis of factors of economic success, p. 211 (2008)

3. Nedeliaková, E., Štefancova, V., Kulka, A.: Methods of Evaluating the Quality of Transport Services, 1st edn. Edis, University of Zilina, Slovakia (2013)

4. Parmenter, D.: Key Performance Indicators, 1st edn. Wiley, Great Britain (2018)

5. White paper 2011. Roadmap to a Single European Transport Area - Towards a competitive and resource efficient transport system

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