1. Adamopoulou E, Moussiades L (2020) An overview of chatbot technology. In: Maglogiannis I, Iliadis L, Pimenidis E (eds) Artificial intelligence applications and innovations. Springer International Publishing, pp 373–383
2. Alonso E (2002) AI and agents: state of the art. AI Magazine 23(3):25–25
3. Alpaydin E (2020) Introduction to machine learning. MIT Press
4. Alter S (2019) Applying socio-technical thinking in the competitive, Agile, lean, data-driven world of knowledge work and smart, service-oriented, customer-centric value creation ecosystems. Complex Syst Inf Model Q 18:1–22
5. Berners-Lee TJ, Cailliau R (1990) WorldWideWeb: Proposal for a HyperText Project. http://www.w3.org/Proposal.html