Developing E-mail Classification Model Using Sentiment Analysis to Improve Customer Support

Author:

Balić Emina Milanović

Publisher

Springer Nature Switzerland

Reference24 articles.

1. Šendelj, R., Ognjanović, I.: Cyber security capacity building planning within organisations. In: Karabegović, I. (eds) New Technologies, Development and Application. NT 2018. Lecture Notes in Networks and Systems, vol 42. Springer, Cham (2019). https://doi.org/10.1007/978-3-319-90893-9_27

2. Liu, B.: Sentiment analysis and opinion mining. Synth. Lect. Hum. Lang. Technol. 5(1), 1–167 (2012)

3. Pang, B., Lee, L., Vaithyanathan, S.: Thumbs up? Sentiment classification using machine learning techniques. In: Proceedings of the ACL-02 Conference on Empirical methods in natural language processing, pp. 79–86 (2002)

4. Hangal, S., Lam, M. S.: Sentiment analysis on personal email archives. In: CHI 2011, May 7–12, Vancouver, Canada. ACM (2011)

5. Salah, R., El Gayar, N.: Sentiment analysis using unlabeled email data. EasyChair Preprint No 2080 (2019)

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