1. G. R. Grimmett and D. R. Stirzaker, Probability and Random Processes, Oxford Science Publ, 1998 This is an excellent book for all the basic probability tools used in this book.
2. R.W. Wolff; Stochastic Modelling and the Theory of Queues, Prentice-Hall, N.J., 1989
3. F. Baccelli and P. Brémaud; Elements of Queueing Theory: Palm-Martingale Calculus and Stochastic Recurrences, 2nd Ed., Springer-Verlag, N. Y., 2005
4. K. Sigman; Stationary Marked Point Processes: Anintuitive Approach, Chapman and Hall, NY, 1995.
5. W. Willinger; Self-similar Network Traffic and Performance Evaluation, John Wiley and Sons, N.Y., 2000