Antecedents of Consumer Satisfaction in Online Banking: A Systematic Review with the Text Mining Approach
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Publisher
Springer International Publishing
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-12217-0_5
Reference42 articles.
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4. Ali, M., & Raza, S. A. (2017). Service quality perception and customer satisfaction in Islamic banks of Pakistan: The modified SERVQUAL model. Total Quality Management and Business Excellence, 28(5–6), 559–577. https://doi.org/10.1080/14783363.2015.1100517
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