Improving Digitization of Urban Mobility Services with Enterprise Architecture

Abstract

AbstractCities are actively deploying modern digital technologies to foster digitalization due to the emergence of data-driven innovations. Through modern digital technologies, municipalities aim to enhance services performance. Despite prior studies that focused on digital transformation in smart cities, there have been few studies aimed at managing service transformation and complexities needed to support cities in getting smarter. Also, as the deployment of information technology (IT) continues to grow within urban environment, there has been little research conducted that develops data-driven approach for digital services within urban environment. Additionally, cities are exploring methods of providing seamless mobility services based on collaboration among several enterprises and stakeholders in urban environment while achieving seamless data-driven services. Therefore, this study explores the adoption of Enterprise Architecture (EA) for digital transformations to achieve seamless urban mobility services. Qualitative data was collected using case study by interview from an organization that employs distributed ledger technology (DLT) to deploy digital services in smart cities. Findings from the interview sessions were modelled in ArchiMate language to illustrate the application of digital payment solution via DLT toward digitization of urban mobility services. The findings reveal that EA supports digital transformation of cities and manages data integration and alignment. Besides, findings from this study propose an EA approach to support urban planners and developers in understanding the actions required to implement digital transformation of their city services in becoming smarter.