Last Mile Delivery Transformation as a Method to Improve Customer Experience in Post-COVID-19 Russia and the World
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Publisher
Springer International Publishing
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-21432-5_219
Reference18 articles.
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2. Perboli, G., Brotcorne, L., Bruni, M.E., Rosano, M.: A new model for Last-Mile Delivery and Satellite Depots management: the impact of the on-demand economy. Transp. Res. Part E: Logistics Transp. Rev. 145, 102184 (2020). https://doi.org/10.1016/j.tre.2020.102184
3. Unnikrishnan, A., Figliozzi, M.: Exploratory analysis of factors affecting levels of home deliveries before, during, and post- COVID-19. Transp. Res. Interdisc. Perspect. 10, 100402 (2021). https://doi.org/10.1016/j.trip.2021.100402
4. Rasool, A., Shah, F.A., Islam, J.: Customer engagement in the digital age: a review and research agenda. Curr. Opin. Psychol. 36, 96–100 (2020). https://doi.org/10.1016/j.copsyc.2020.05.003
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