Towards a Balanced Natural Language Processing: A Systematic Literature Review for the Contact Centre-Reference-Cited by-同舟云学术

Towards a Balanced Natural Language Processing: A Systematic Literature Review for the Contact Centre

Published:2022 Issue: Volume: Page:397-420
ISSN:1868-4238
Container-title:Freedom and Social Inclusion in a Connected World
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Author:

Binza Lungile,Budree Adheesh

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-19429-0_24

Reference59 articles.

1. Acemoglu, D., Restrepo, P.: The Wrong Kind of AI? Artificial Intelligence and the Future of Labor Demand, IZA Discussion Papers, No. 12292, Institute of Labor Economics (IZA), Bonn (2019)

2. Alotaibi, S.S.: Ethical issues and related considerations involved with artificial intelligence and autonomous systems. Int. J. Adv. Comput. Sci. Appl. 9(4), 35–40 (2018)

3. Amazon: How Amazon Is Using AI To Better Understand Customer Search Queries (2020). https://analyticsindiamag.com/how-amazon-is-using-ai-to-better-understand-customer-search-queries/. Accessed 15 Jan 2022

4. Leidner, J.L., Plachouras, V.: Ethical by design: ethics best practices for natural language processing. In: Proceedings of the First Workshop on Ethics in Natural Language Processing, pp. 30–40, Association for Computational Linguistics (2017)

5. Microsoft: Responsible AI (n.d.). https://www.microsoft.com/en-us/ai/responsible-ai

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