Abstract
AbstractProcess mining is, today, an essential analytical instrument for data-driven process improvement and steering. While practical literature on how to derive value from process mining exists, less attention haas been paid to how it is being used in different industries, the effort involved in creating an event log and what are the best practices in doing so. Taking a practitioner’s view on process mining, we report on process mining adoption and illustrate the challenges of log contruction by means of the order to cash (i.e. sales) process in an SAP system. By doing so, we collect a set of best practices regarding the data selection, extraction, transformation and data model engineering, which proved themselves handy in large-scale process mining projects.
Publisher
Springer International Publishing
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