Author:
Calvaresi Davide,Ibrahim Ahmed,Calbimonte Jean-Paul,Schegg Roland,Fragniere Emmanuel,Schumacher Michael
Abstract
AbstractIn the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and the tourist is the employment of increasingly sophisticated chatbots. This work analyzes the most recent systems presented in the literature (since 2016) investigated via 12 research questions. The often appreciated quick evolution of such solutions is the primary outcome. However, such technological and financial fast-pace requires continuous investments, upskilling, and system innovation to tackle the eTourism challenges, which are shifting towards new dimensions.
Publisher
Springer International Publishing
Reference38 articles.
1. Amalia A, Suprayogi M (2019) Engaging millennials on using chatbot messenger for eco-tourism. In: Third international conference on sustainable innovation 2019–humanity, education and social sciences (IcoSIHESS 2019), Atlantis Press
2. Arteaga D, Arenas J, Paz F, Tupia M, Bruzza M (2019) Design of information system architecture for the recommendation of tourist sites in the city of manta, Ecuador through a chatbot. In: 2019 14th Iberian conference on information systems and technologies (CISTI), pp 1–6. IEEE
3. Bozic J, Tazl OA, Wotawa F (2019) Chatbot testing using AI planning. In: 2019 IEEE international conference on artificial intelligence Testing, pp 37–44
4. Buhalis D, Yen ECS (2020) Exploring the use of chatbots in hotels: technology providers’ perspective. In: Information and communication technologies in tourism 2020, pp 231–242. Springer
5. Calvaresi D, Cesarini D, Sernani P, Marinoni M, Dragoni A, Sturm A (2016) Exploring the ambient assisted living domain: a systematic review. J Ambient Intell Humaniz Comput 8:1–19
Cited by
20 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献