Digital Entrepreneurship in the Food Delivery Industry: Enhancing Customer Satisfaction Through Apps’ Functional and Technical Quality-Reference-Cited by-同舟云学术

Digital Entrepreneurship in the Food Delivery Industry: Enhancing Customer Satisfaction Through Apps’ Functional and Technical Quality

Published:2024 Issue: Volume: Page:125-144
ISSN:2731-8303
Container-title:Contributions to Environmental Sciences & Innovative Business Technology
language:en
Short-container-title:

Author:

Jamil Amira^ORCID,Zainuddin Siti Afiqah^ORCID,Abdullah Tahirah^ORCID,Mohamad Siti Rohana^ORCID,Azmi Nur Farahiah^ORCID,Muhamad Siti Fariha^ORCID,Abdullah Siti Salwani^ORCID

Publisher

Springer Nature Switzerland

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-50927-8_8

Reference39 articles.

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3. Anwar, S., Mehmood, S., & Hussain, S. (2021). Service quality dimensions and customer satisfaction in the food delivery industry. Journal of Foodservice Business Research, 24(2), 203–220. https://doi.org/10.1080/15378020.2020.1857151

4. Baumann, C., Burton, S., & Elliott, G. (2013). Modelling customer satisfaction and loyalty: Survey data versus data-mining. Journal of Services Marketing, 27(4), 322–333.

5. Beliya, A., Kujur, R., Verma, M., Nagwanshi, K. V., Sahu, S., Uikey, N., & Bhat, A. A. (2019). Satisfaction of consumers by using online food services. International Journal of Humanities and Social Sciences, 8(4), 35–44.