Modeling Salesclerks’ Utterances in Bespoke Scenes and Evaluating Them Using a Communication Robot

Author:

Kobayashi Fumiya,Sugimoto Masashi,Aoyagi Saizo,Yamamoto Michiya,Nagata Noriko

Publisher

Springer International Publishing

Reference6 articles.

1. Tsuhan Shimbun Digest, Farewell to the age of mass consumption and mass production. Personalization and experiences through products are the keys to winning in the age of diversified consumption. https://netshop.impress.co.jp/node/7232. Accessed 22 Apr 2021. (in Japanese)

2. Sugimoto, M., et al.: Differences in customers’ interactions with expert/novice salesclerks in a bespoke tailoring situation: a case study on the utterances of salesclerks. In: International Conference on Human-Computer Interaction, pp. 131–137 (2019)

3. Kubota, T., Isowa, T., Ogawa, K., Ishiguro, H.: Development and verification of an onsite-operated android robot working cooperatively with humans in a real store. In: Proceedings of the Human Interface Society, vol. 22, no. 3, pp. 275–290 (2020). (in Japanese)

4. Obata, K., et al.: Construction of customers ’emotion model in the bespoke tailoring using evaluation grid method. In: 2020 IEEE International Conference on Consumer Electronics, pp. 1–4 (2020)

5. Russell, J.A.: A circumplex model of affect. J. Pers. Soc. Psychol. 39, 1161–1178 (1980)

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