Who Pays Attention to the User Experience Content Embedded in Mobile APP Reviews
Author:
Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-49368-3_17
Reference33 articles.
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2. Nakamura, W.T., de Oliveira, E.C., de Oliveira, E.H.T., Redmiles, D., Conte, T.: What factors affect the UX in mobile apps? A systematic mapping study on the analysis of app store reviews. J. Syst. Softw. 193, 111462 (2022)
3. Hussain, A., Hannan, A., Shafiq, M.: Exploring mobile banking service quality dimensions in Pakistan: a text mining approach. Int. J. Bank Market. 41(3), 601–618 (2023). https://doi.org/10.1108/IJBM-08-2022-0379
4. Chou, Y., Chuang, H.H., Liang, T.: Elaboration likelihood model, endogenous quality indicators, and online review helpfulness. Decis. Support Syst. 153, 113683 (2022). https://doi.org/10.1016/j.dss.2021.113683
5. Lutz, B., Prollochs, N., Neumann, D.: Are longer reviews always more helpful? Disentangling the interplay between review length and line of argumentation. J. Bus. Res. 144, 888–901 (2022)
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