Measuring Customer Satisfaction Using Marketing Mix Strategy on Insurance Clients

Author:

Rosdi RuwaidaORCID,Rusuli Muhamad Saufi CheORCID,Yaziz Mohd Fathi AbdORCID,Mustapha NoraaniORCID,Nasir Wan Mohd Nazdrol Wan MohdORCID

Publisher

Springer International Publishing

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3. Azman, N.A.B.M., Peng, K.L., Mokhtar, Z.I.B.: To investigate the relationship between reinsurance activities and the financial performance of general insurance company in Malaysia. TEST Eng. Manag. 82, 954–968 (2020)

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5. Beckers, S.F., Bone, S.A., Fombelle, P.W., van Doorn, J., Verhoef, P.C., Ray, K.R.: Happy users, grumpy bosses: current community engagement literature and the impact of support engagement in a B2B setting on user and upper management satisfaction. In: Customer Engagement Marketing, pp. 141–169 (2018)

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