Evaluation of the Effectiveness of Innovative Services at Service Enterprises

Author:

Smirnova Zhanna V.ORCID,Kaznacheeva Svetlana N.ORCID,Bystrova Natalia V.ORCID,Romanovskaya Elena V.ORCID,Andryashina Natalia S.ORCID

Publisher

Springer International Publishing

Reference13 articles.

1. Basovsky, L.E.: Quality management. In: Basovsky, L.E., Protasiev, V.B. (eds.) INFRA-M, 212 p. (2012)

2. Batalova, Y.S.: Service Quality Scorecard. SGEA, Samara (2014)

3. Belobzhetsky, V.N.: Methods for assessing the quality of services. In: Belobzhetsky, V.N. (ed.) RISK: Resources, Information, Procurement, Competition, no. 1, pp. 374–379 (2012)

4. Contributions to Economics;EP Garina,2017

5. Garina, E.P., Kuznetsov, V.P., Romanovskaya, E.V., Andryashina, N.S., Efremova, A.D.: Research and generalization of design practice of industrial product development (by the example of domestic automotive industry). Qual. - Access Success 19(S2), 135–140 (2018)

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