Information Security Implications of Machine-Learning-Based Automation in ITO Service Delivery – An Agency Theory Perspective-Reference-Cited by-同舟云学术

Information Security Implications of Machine-Learning-Based Automation in ITO Service Delivery – An Agency Theory Perspective

Published:2020 Issue: Volume: Page:487-498
ISSN:0302-9743
Container-title:Neural Information Processing
language:
Short-container-title:

Author:

Bhatti Baber Majid^ORCID,Mubarak Sameera^ORCID,Nagalingam Sev^ORCID

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-63833-7_41

Reference26 articles.

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3. Al-Hawari, F., Barham, H.: A machine learning based help desk system for it service management. J. King Saud Univ. Comput. Inf. Sci. 17 (2019). https://doi.org/10.1016/j.jksuci.2019.04.001

4. Babin, R., Quayle, A.: ISO 37500 - comparing outsourcing life-cycle models. Strateg. Outsourcing Int. J. 9(3), 271–286 (2016)

5. Bahli, B., Rivard, S.: The information technology outsourcing risk: a transaction cost and agency theory-based perspective. In: Willcocks, L.P., Lacity, M.C., Sauer, C. (eds.) Outsourcing and Offshoring Business Services, pp. 53–77. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-52651-5_3

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