Maturity in IT Service Management: A Longitudinal Study

Author:

Reinehr Sheila,Malucelli Andreia

Publisher

Springer International Publishing

Reference14 articles.

1. Brazilian Association of Software Companies – ABES: Brazilian Software Market: Scenario and Trends 2018 (2019). www.abessoftware.com.br

2. SOFTEX Observatory: Software and IT Services: Brazilian Industry in Perspective (Short Version), 72 p. (2012). www.mbi.com.br

3. Machado, R.: MMGSTI - A proposal of a Maturity Model for IT Service Management with focus on small and médium organizations. Pontifícia Universidade Católica do Paraná (2011)

4. SOFTEX: MPS – Melhoria de Processos de Software e Serviços – Guia Geral MPS de Serviços - v1.0 (2012). www.softex.br

5. Albuquerque, R.F., Malucelli, A., Reinehr, S.: Software process improvement programs: what happens after official appraisal? In: Proceedings of SEKE 2018 (Software Engineering and Knowledge Engineering Conference) (2018)

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