Lean Six Sigma to Improve Customer Service Processes: A Case Study
Author:
Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-61060-8_19
Reference42 articles.
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2. Kowalik, K.: Six Sigma as a method of improving the quality of service process. Prod. Eng. Arch. 19, 10–15 (2018). https://doi.org/10.30657/pea.2018.19.03
3. McDermott, A.: El año del crecimiento basado en el servicio de atención al cliente (2023). https://www.zendesk.es/blog/2022-the-year-of-customer-service-led-growth/. Accessed 29 Feb 2024
4. Banuelas, A.: A strategy of survival. Manuf. Eng. 80(3), 119–121 (2001)
5. Jimenez, G., et al.: Improvement of productivity and quality in the value chain through lean manufacturing - a case study. Procedia Manuf. 41, 882–889 (2019). https://doi.org/10.1016/j.promfg.2019.10.011
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