Determinants of Consumers’ Acceptance of Voice Assistance Technology: Integrating the Service Robot Acceptance Model and Unified Theory of Acceptance and Use of Technology-Reference-Cited by-同舟云学术

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Determinants of Consumers’ Acceptance of Voice Assistance Technology: Integrating the Service Robot Acceptance Model and Unified Theory of Acceptance and Use of Technology

Published:2022-10-23 Issue: Volume: Page:603-612
ISSN:2367-3370
Container-title:International Conference on Information Systems and Intelligent Applications
language:
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Author:

Al-Makhmari Lhia,Al-Bulushi Abrar,Al-Habsi Samiha,Al-Azri Ohood,Tarhini Ali

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-16865-9_48

Reference41 articles.

1. Kunz WH, Heinonen K, Lemmink JG (2019) Future service technologies: is service research on track with business reality? J Serv Market 33(4):479–487

2. Gummerus J et al (2019) Technology in use—characterizing customer self-service devices (SSDS). J Serv Market

3. Syam N, Sharma A (2018) Waiting for a sales renaissance in the fourth industrial revolution: machine learning and artificial intelligence in sales research and practice. Ind Mark Manag 69:135–146

4. Poushneh A (2021) Humanizing voice assistant: the impact of voice assistant personality on consumers’ attitudes and behaviors. J Retail Consum Serv 58:102283

5. Horstmann AC et al (2018) Do a robot’s social skills and its objection discourage interactants from switching the robot off? PLoS ONE 13(7):e0201581

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