1. Bergling S (2000) Alternative dispute resolution for consumer transactions in the borderless online marketplace. Federal Trade Commission (FTC), Waldorf, pp 1216
2. Bichler M, Kersten G, Strecker S (2003) Towards a Structured Design of Electronic Negotiations. GGroup Decis Negot 12(4):311–335
3. Bonnet V, Boudaoud K, Gagnebin M, Harms J, Schultz T (2002) Online dispute resolution systems as web services. In: Proceedings Hewlett-Packard OpenView University Association Workshop held on video conference, workshop on 11–13 June 2002. Available online: http://www.hpovua.org/publications/proceedings
4. Bunnell D, Luecke R (2000) The eBay phenomenon, 1st edn. Wiley, New York, pp 61–62
5. Burger WE (1977) Our vicious spiral. Judges J 22(1):49