Performance Measures of Emergency Services in Case of Overload-Reference-Cited by-同舟云学术

Performance Measures of Emergency Services in Case of Overload

Published:2020 Issue: Volume: Page:436-449
ISSN:0302-9743
Container-title:Distributed Computer and Communication Networks
language:
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Author:

Stepanov Sergey N.^ORCID,Stepanov Mikhail S.^ORCID,Shishkin Maxim O.^ORCID

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-030-66471-8_33

Reference17 articles.

1. The European Emergency Number Association website. Overload of calls. https://eena.org/document/overload-of-calls/

2. Technion website. A Routing Policy for Call Centers Designed to Respond to Unexpected Overloads. http://iew.technion.ac.il/msom2010//msom.technion.ac.il/ confprogram/papers/MC/4/38.pdf

3. Lecture Notes in Computer Science;SN Stepanov,2019

4. Gans, N., Koole, M., Mandelbaum, A.: Telephone call-centers: tutorial, review and research prospects. Manuf. Serv. Manag. 5, 79–141 (2003)

5. Stolletz, R., Helber, S.: Perfomance analysis of an inbound call-center with skills-based routing. OR Spectr. 26, 331–352 (2004)

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