1. Carlsson, S. A., Zafeiropoulou, S., & Sarker, S. (2015). What’s trending in social media analytics area? A retrospective. In Twenty-first Americas Conference on Information Systems (pp. 1–15).
2. Forestier, M., Stavrianou, A., Velcin, J., & Zighed, D. A. (2012). Roles in social networks: Methodologies and research issues. Web Intelligence and Agent Systems.
3. Fritz, C. E., & Matthewson, J. H. (1957). Convergence behavior in disasters: A problem in social control. American sociological review.
4. Holsapple, C., Hsiao, S. H., & Pakath, R. (2014). Business social media analytics: Definition, benefits, and challenges. Completed research paper. In 20th Americas Conference on Information Systems, AMCIS 2014 (pp. 1–12).
5. Kurniawati, K., Shanks, G., & Bekmamedova, N. (2013). The business impact of social media analytics. In ECIS (p. 48).