Change Management Strategy and ITIL Implementation Process in an IT Company—Study Case
Author:
Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-030-44711-3_46
Reference7 articles.
1. Gomes, C.F.S.: Gestão da cadeia de suprimentos integrada à tecnologia da informação. Cengage Learning Editores (2004)
2. Pollard, C., Cater-Steel, A.: Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies: an exploratory study. Inf. Syst. Mana. (2009)
3. Iden, J., Langeland, L.: Setting the Stage for a Successful ITIL Adoption: a Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management (2010)
4. Iden, J., Eikebrokk, T.: The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits. Inf. Syst. e-Bus Manag 13(3) (2015)
5. Huang, S.-J., Wu, M.-S., Chen, L.-W.: Critical success factors in aligning IT and business objectives: a Delphi study. Total Q. Manag. Bus. Excellence (2013)
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