Customer Service Opportunities and Challenges in a Post-Pandemic World

Author:

Srinivasan Raji,Chandrasekaran Deepa,Rossetti Federica

Publisher

Springer International Publishing

Reference48 articles.

1. Barua, A (2021). A spring in consumers’ steps: Americans prepare to get back to their spending ways. Retrieved May 1, 2022, from https://www2.deloitte.com/us/en/insights/economy/us-consumer-spending-after-covid.html

2. Berry, L. L., & Stuart, B. (2021). An “essential services” workforce for crisis response. Journal of Public Policy & Marketing, 40(1), 92–93.

3. Bhandari, B., Gupta, S., Sahu, A. K., & Urs, K. S. (2021). The challenges that firms faced during the pandemic, according to the NCAER. Retrieved June 3, 2022, from https://www.ncaer.org/news_details.php?nID=1455

4. CB Insights. (2021). 25 industries & tech shaping the post-Covid world. Retrieved May 12, 2022, from https://www.cbinsights.com/research/report/industries-tech-shaping-world-post-covid/

5. COVID-19 Government Response Tracker. (2020). Retrieved April 5, 2022, from https://www.bsg.ox.ac.uk/research/research-projects/covid-19-government-response-tracker

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