DECiSION: Data-drivEn Customer Service InnovatiON-Reference-Cited by-同舟云学术

DECiSION: Data-drivEn Customer Service InnovatiON

Published:2020 Issue: Volume: Page:94-103
ISSN:0302-9743
Container-title:Computational Science and Its Applications – ICCSA 2020
language:
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Author:

Esposito Dario,Polignano Marco,Basile Pierpaolo,de Gemmis Marco,Primiceri Davide,Lisi Stefano,Casaburi Mauro,Basile Giorgio,Mennitti Matteo,Carella Valentina,Manzari Vito

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-58811-3_7

Reference11 articles.

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2. Marchionini, G., White, R.W.: Information-seeking support systems. Computer (Long Beach, California) 42, 30–32 (2009). https://doi.org/10.1109/MC.2009.88

3. Ricci, F., Rokach, L., Shapira, B.: Recommender systems: introduction and challenges. In: Ricci, F., Rokach, L., Shapira, B. (eds.) Recommender Systems Handbook, pp. 1–34. Springer, Boston, MA (2015). https://doi.org/10.1007/978-1-4899-7637-6_1

4. Bambini, R., Cremonesi, P., Turrin, R.: A recommender system for an IPTV service provider: a real large-scale production environment. In: Ricci, F., Rokach, L., Shapira, B., Kantor, Paul B. (eds.) Recommender Systems Handbook, pp. 299–331. Springer, Boston, MA (2011). https://doi.org/10.1007/978-0-387-85820-3_9

5. Picault, J., Ribière, M., Bonnefoy, D., Mercer, K.: How to get the recommender out of the lab? In: Ricci, F., Rokach, L., Shapira, B., Kantor, Paul B. (eds.) Recommender Systems Handbook, pp. 333–365. Springer, Boston, MA (2011). https://doi.org/10.1007/978-0-387-85820-3_10

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