Author:
Kennedy Jenny,Holcombe-James Indigo,Mannell Kate,Boyle Estelle
Abstract
AbstractThis chapter discusses findings from the Connected Students program, a digital inclusion initiative delivered by Telstra (Australia’s largest telecommunications provider) and evaluated by researchers based at RMIT University. The program specifically aimed to address the affordability barriers to digital inclusion experienced by low-income households in a large regional town in Victoria, Australia. Drawing on findings from the program, this chapter outlines lessons and considerations for future digital inclusion programs.
Publisher
Springer International Publishing
Reference23 articles.
1. Cat no. 8146.0;Australian Bureau of Statistics,2018
2. Cat no. 4221.0;Australian Bureau of Statistics,2019
3. Bronzino, F., Feamster, N., Liu, S., Saxon, J., & Schmitt, P. (2021). Mapping the digital divide: Before, during, and after COVID-19. TPRC48: The 48th research conference on communication, information and internet policy, 1–11. https://doi.org/10.2139/ssrn.3786158
4. Campbell, L. A., & Mithen, J. (2021). The broadband futures forum: Affordability of broadband services. Journal of Telecommunications and the Digital Economy, 9(4), 127–137. https://doi.org/10.18080/jtde.v9n4.468
5. Chen, J. (2017). Breaking down barriers to digital government: How can we enable vulnerable consumers to have equal participation in digital government? Australian Communications Consumer Action Network.