Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions-Reference-Cited by-同舟云学术

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Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions

Published:2022 Issue: Volume: Page:174-185
ISSN:1865-1348
Container-title:Business Information Systems Workshops
language:
Short-container-title:

Author:

de Sousa Gustavo Nogueira,Lobato Fabio,Viana Julio,Reinhold Olaf

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-04216-4_17

Reference45 articles.

1. Brazilian Consumer complaints. https://www.consumidor.gov.br

2. Brazilian Higher Education Census. https://www.gov.br/inep/pt-br/areas-de-atuacao/pesquisas-estatisticas-e-indicadores/censo-da-educacao-superior/resultados

3. Data from Consumidor.gov.br - Datasets - Brazilian Open Data Portal. https://dados.gov.br/dataset/reclamacoes-do-consumidor-gov-br1

4. Allahyari, M., et al.: A Brief Survey of Text Mining: Classification, Clustering and Extraction Techniques (2017)

5. Management for Professionals;R Alt,2020

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