Development and Evaluation of an Intelligent Chatbot for the Management of Citizen Procedures in the GAD San Miguel de Ibarra-Reference-Cited by-同舟云学术

Development and Evaluation of an Intelligent Chatbot for the Management of Citizen Procedures in the GAD San Miguel de Ibarra

Published:2024 Issue: Volume: Page:291-299
ISSN:2367-3370
Container-title:Lecture Notes in Networks and Systems
language:en
Short-container-title:

Author:

Ruiz Mauricio^ORCID,Reascos Irving^ORCID

Publisher

Springer Nature Switzerland

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-51982-6_26

Reference20 articles.

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2. Gang, W.Y., Bo, S., Chen, S.M., Yi, Z.C., Zi, M.P.: Chinese intelligent chat robot based on the AIML language. In: Proceedings—2014 6th International Conference on Intelligent Human-Machine Systems and Cybernetics, IHMSC 2014, vol. 1, pp. 367–370, October 2014. https://doi.org/10.1109/IHMSC.2014.96

3. Spinosa, B.: Is there a chatbot in your agency’s future? GNC, June 30, 2016. https://gcn.com/emerging-tech/2016/06/is-there-a-chatbot-in-your-agencys-future/299151/. Accessed 25 Mar. 2023

4. Turban, E., Outland, J., King, D., Lee, J.K., Liang, T.-P., Turban, D.C.: Innovative EC Systems: From E-Government to E-Learning, E-Health, Sharing Economy, and P2P Commerce, pp. 167–201 (2018). https://doi.org/10.1007/978-3-319-58715-8_5

5. Wang, Y., Zhang, N., Zhao, X.: Understanding the Determinants in the Different Government AI Adoption Stages: Evidence of Local Government Chatbots in China, vol. 40, no. 2, pp. 534–554, December 2020. https://doi.org/10.1177/0894439320980132