Tourist eXperience and Use of Virtual Reality, Augmented Reality and Metaverse: A Literature Review

Author:

Morales JennyORCID,Cornide-Reyes HéctorORCID,Silva-Aravena FabiánORCID,Sepúlveda JoselineORCID,Muñoz GuisselleORCID

Publisher

Springer Nature Switzerland

Reference39 articles.

1. Alfaro, E., Velilla, J., Brunetta, H., Navarro, B., Molina, C.: Customer experience. Una visión multidimensional del marketing de experiencias. La experiencia del cliente, un marco para el marketing del futuro, Libro colaborativo, pp. 12–19 (2012)

2. Bascur, C., Rusu, C.: Customer experience in retail: a systematic literature review. Appl. Sci. 10(21), 7644 (2020). https://doi.org/10.3390/app10217644

3. Rusu, V., Márquez, L., González, P., Rusu, C.: Evaluating the post-pandemic tourist experience: a scale for tourist experience in Valparaíso, Chile. In: Social Computing and Social Media: Applications in Education and Commerce: 14th International Conference, SCSM 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26–July 1, 2022, Proceedings, Part II, pp. 331–343. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-05064-0_25

4. UX-definition ISO9241–210: Ergonomics of human-system interaction-Part11: Usability: Definitions and concepts, International Organization for Standardization, Geneva (2018)

5. AllAboutUX.org, User Experience White Paper. https://experience.aalto.fi/user-experience-white-paper/. Accessed 20 Dec 2023

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