Application of Lean Office Concepts in the Management of Labor Grievances and Commercial Matters: A Case Study in a Retailers’ Network

Author:

de Jesus Puppi Rafael Gustavo,Nocera Alves Junior Paulo,Alves Queiroz Geandra,Costa Melo Isotilia,do Nascimento Rebelatto Daisy Aparecida

Publisher

Springer Nature Switzerland

Reference9 articles.

1. Sadek, M.T.A.: O Sistema de Justiça. Biblioteca Virtual de Ciências Humanas do Centro Edelstein de Pesquisas Sociais, Rio de Janeiro (2010)

2. Freitas, R.d.C., Freitas, M.d.C.D.: Information management in lean office deployment contexts. Int. J. Lean Six Sigma 11(6), 1161–1192 (2020)

3. Tapping, D., Shuker, T.: Value Stream Management for the Lean Office: 8 Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas, 1st edn. CRC Press, Boca Raton (2003)

4. Danielsson, C.B.: An explorative review of the Lean office concept. J. Corp. Real Estate 15(3/4), 167–180 (2013)

5. Sabur, V.F., Simatupang, T.M.: Improvement of customer response time using Lean Office. Int. J. Serv. Oper. Manag. 20(1), 59–85 (2015)

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