AI-Based Chatbot Agents as Drivers of Purchase Intentions: An Interdisciplinary Study
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-33808-3_5
Reference42 articles.
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2. Balakrishnan, J., & Dwivedi, Y. K. (2021). Conversational commerce: Entering the next stage of AI-powered digital assistants. Annals of Operations Research. https://doi.org/10.1007/s10479-021-04049-5
3. Behera, R. K., Bala, P. K., & Ray, A. (2021). Cognitive Chatbot for personalised contextual customer service: Behind the scene and beyond the hype. Information Systems Frontiers. https://doi.org/10.1007/s10796-021-10168-y
4. Blut, M., Wang, C., Wünderlich, N. V., & Brock, C. (n.d.). Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI. https://doi.org/10.1007/s11747-020-00762-y/Published
5. Brachten, F., Brünker, F., Frick, N. R. J., Ross, B., & Stieglitz, S. (2020). On the ability of virtual agents to decrease cognitive load: An experimental study. Information Systems and e-Business Management, 18(2), 187–207. https://doi.org/10.1007/s10257-020-00471-7
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