Author:
Bachnick Stefanie,Simon Michael
Publisher
Springer International Publishing
Reference79 articles.
1. Abdel Maqsood AS, Oweis AI, Hasna FS (2012) Differences between patients’ expectations and satisfaction with nursing care in a private hospital in Jordan. Int J Nurs Pract 18(2):140–146. https://doi.org/10.1111/j.1440-172X.2012.02008.x
2. Abel GA, Saunders CL, Lyratzopoulos G (2014) Cancer patient experience, hospital performance and case mix: evidence from England. Future Oncol 10(9):1589–1598. https://doi.org/10.2217/fon.13.266
3. Agency for Healthcare Reseach and Quality (n.d.) CAHPS Hospital Survey (H-CAHPS). https://www.cahps.ahrq.gov/
4. Anhang Price R, Elliott MN, Zaslavsky AM, Hays RD, Lehrman WG, Rybowski L, Cleary PD (2014) Examining the role of patient experience surveys in measuring health care quality. Med Care Res Rev 71(5):522–554. https://doi.org/10.1177/1077558714541480
5. ANQ, Nationaler Verein für Qualitätsentwicklung in Spitälern und Kliniken (2017) Patientenzufriedenheit Akutsomatik, Erwachsene Nationaler Vergleichsbericht Messung 2016. https://www.anq.ch/wp-content/uploads/2018/09/ANQ_Akut_Patientenzufriedenheit_Erwachsene_Nationaler-Vergleichsbericht_2017.pdf