1. Appian. 2020. “www.appian.com.” Business Process Definition. What Is a Business Process? Accessed September 14, 2020. https://www.appian.com/bpm/definition-of-a-business-process/.
2. Bygstad, Bendik. 2017. “Generative Innovation: A Comparison of Lightweight and Heavyweight IT.” Journal of Information Technology, Jg 32: 180–193.
3. Dogan, Erkan. 2020. “Industrial-Engineering-Vision.de.” Prozessoptimierung. Accessed September 14, 2020. https://industrial-engineering-vision.de/prozessoptimierung/.
4. Forrester Research. 2011. The Role of IT in Business-Driven Process Automation. Cambridge: Forrester Consulting.
5. Gadatsch, Andreas. 2020. Grundkurs Geschäftsprozess-Management. Wiesbaden: Springer Vieweg.