1. Rossman, R.J., Duerden, M.D.: Designing Experiences. Columbia University Press, New York City (2019)
2. Deighton, K.: Some Chief Experience Officers Want to Make Their Jobs Disappear. https://www.wsj.com/articles/some-chief-experience-officers-want-to-make-their-jobs-disappear-11624456801
3. Omale, G.: Gartner Says Nearly 90% of Organizations Now Have a Chief Experience Officer or Chief Customer Officer or Equivalents. https://www.gartner.com/en/newsroom/press-releases/2020-02-10-gartner-says-nearly-90--of-organizations-now-have-a-c
4. Schybergson, O.: The CXO Title May Be Temporary, But The Role Will Be Permanent. https://www.forbes.com/sites/forbesagencycouncil/2021/08/23/the-cxo-title-may-be-temporary-but-the-role-will-be-permanent/?sh=1888835c109b
5. Zahneis, M.: A New Job Comes to the College Cabinet: Chief Experience Officer. https://www.chronicle.com/article/a-new-job-comes-to-the-college-cabinet-chief-experience-officer