Analysis of Key Elements for Modern Contact Center Systems to Improve Quality

Author:

Aitchanov Bekmurza,Baimuratov Olimzhon,Zhussupekov Muratbek,Aitchanov Tley

Publisher

Springer International Publishing

Reference22 articles.

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3. Wiedemann, A., Gewald, H.: Examining cross-domain alignment: the correlation of business strategy, IT management, and IT business value. Int. J. IT/Bus. Align. Govern. 17–18 (2017)

4. Walter, R.: Organization and role models for workflow processes. In: The Workflow Management Coalition Handbook, Winchester, pp. 165–172 (1997)

5. Paréa, G., Guillemetteb, M.G., Raymondc, L.: IT centrality, IT management model, and contribution of the IT function to organizational performance: a study in Canadian hospitals. Inf. Manage. 57(30), 103198 (2020)

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