Monitoring as a Tool to Ensure the Quality of Services Provided in the Interaction of Service Organizations and Municipal Authorities in Economy Digitalization

Author:

Vesloguzova M. V.,Petrik L. S.,Salikhov K. M.,Bunakov O. A.

Publisher

Springer International Publishing

Reference13 articles.

1. About modification of separate legal acts of the Russian Federation concerning conducting independent service quality monitoring provided by the organizations in the field of culture, social service, health protection and education: the Federal law of July 21, 2014 No. 256-FZ. http://www.consultant.ru/document/cons_doc_LAW_165899 . Accessed 11 Mai 2018

2. About the approval of the plan of actions for forming of independent monitoring system of the quality of social services provided by organizations for 2013–2015: the order of the Government of the Russian Federation of 30.03.2013 N 487-p, item 9. http://www.consultant.ru/document/cons_doc_LAW_144318 . Accessed 11 Mai 2018

3. Basarangil I (2018) The relationships between the factors affecting perceived service quality, satisfaction and behavioral intentions among theme park visitors. Tour Hosp Res 18(4):415–428

4. Candiello A, Albarelli A, Cortesi A (2012) Quality and impact monitoring for local e-government services. Transform Gov People Process Policy 6(1):112–125. https://doi.org/10.1108/17506161211214859

5. Colakovic A, Bajric H (2016) Assessing customer satisfaction based on QoS parameters. Int J Qual Res 11(1):221–240. http://www.ijqr.net/journal/v11-n1/14.pdf . Accessed 11 Mai 2018

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