1. Date, P.U.B., Type, P.U.B., Price, E.: An Overview of Customer Satisfaction Models Interim Director of Research (2000)
2. Roozbahani, Z., Minaei, B., Qiasi, R., Roozbehani, Z., Minaei-Bidgoli, B.: Predict Customer Churn By Using Rough Set Theory and Neural Network (2013). https://www.researchgate.net/publication/308399969
3. Bowen, J.T., Chen, S.: The Relationship Between Customer Loyalty and Customer Satisfaction, pp. 213–217 (1999)
4. Abbasimehr, H., Setak, M., Tarokh, M.J.: A neuro-fuzzy classifier for customer churn prediction. Int. J. Comput. Appl. 19(8), 35–41 (2011)
5. Frempong, J.: Importance of Education in Human Life: A Holistic Approach, pp. 23–28