Publisher
Springer International Publishing
Reference8 articles.
1. Ashworth R, Boyne GA, Walker RM (2002) Regulatory problems in the public sector: theories and cases. Policy Polit 30(2):195–211. https://doi.org/10.1332/0305573022501647
2. Bitner MJ, Hubbert AR, Zeithaml VA (1997) Customer contributions and roles in service delivery. Int J Serv Ind Manag 8(3):193–205. https://doi.org/10.1108/09564239710185398
3. Boyne GA (2002) Public and private management: what’s the difference? J Manag Stud 39(1):97–122. https://doi.org/10.1111/1467-6486.00284
4. Hood C, Scott C, James O, Jones G, Travers T (1998) Regulation inside government: waste-watchers, quality police, and sleaze-busters. Oxford University Press, Oxford
5. Lewis DB, Mcculloch N, Sacks A (2016) Measuring local government service delivery performance: challanges and (partial) solutions in Indonesia. J Int Dev. Published online 27 May 2015 in Wiley Online Library, 28, 808–817. https://doi.org/10.1002/jid.3106