1. Amire, R. (2000), ‘Confectioners harness e-commerce’, Candy Industry, Northbrook, Illinois, May, pp. 6–8.
2. Bainbridge, A. and Meere, D. (2001), ‘An e-dog eat e-dog world’, The Banker, April, pp. 122–3.
3. Berry, L. L. and Yadav, M. S. (1996), ‘Capture and communicate value in the pricing of services’, Sloan Management Review, Vol. 37, No. 4, pp. 41–52.
4. Bowen, D. E. and Lawler, E. E. (1992), ‘The empowerment of service workers: what, why, how and when’, Sloan Management Review, Spring, pp. 31–9.
5. Dannenberg, M. and Kellner, D. (1998), ‘The bank of tomorrow with to-day’s technology’, International Journal of Bank Marketing, Vol. 16, No. 2, pp. 8–16.