1. Egan, G. (2010) The Skilled Helper: A Problem Management and Opportunity Development Approach, 9th edition. CA: Brookes/Cole.
2. Koprowska, J. (2010) Communication and Interpersonal Skills in Social Work, 3rd edition. Exeter: Learning Matters.
3. Social Care Institute for Excellence (SCIE) e-learning resources, available at
http://www.scie.org.uk
/publications/elearning/communicationskills/index.asp.
4. Social Care TV, available at
http://www.scie.org.uk
/socialcaretv/index.asp.
5. Trevithick, P. (2012) Social Work Skills and Knowledge. Berkshire: McGraw Hill: Open University Press.