1. Rajsiri V, Lorr J-P, Bnaben F, Pingaud H (2010) Knowledge-based system for collaborative process specification. Comput Ind 61:161–175
2. Malone TW, Crowston K, Herman GA (2003) Organizing business knowledge: the MIT process handbook. The MIT Press, Cambridge
3. ISO 9000 (2005) “ISO 9000 Quality management"
4. ISO 9000 X50-130 (2005) “NF EN ISO 9000 X50-130 Systmes de management de la qualit—Principes essentiels et vocabulaire”
5. Jong J, Dietz JLG (2010) Understanding the realization of organizations. Adv Enterp Eng IV 49:31–49