1. Accenture: Leadership in Customer Service: New Expectations, New Experienes. Accenture (2005)
2. Eurostat: e-Government 2004: Internet based interaction with European businesses and citizens. Statistic in focus 35 (2005)
3. ISC: eGovernment, More than an automation of government services (2003),
http://www.isc.ie/downloads/egovernment.pdf
4. van Dijk, J.A.G.M.: A Framework for Digital Divide Research. Journal of Communication/ Revue de Communication Electronique 12(1-2) (2003)
5. van Dijk, J.A.G.M.: The Deepening Divide, Inequality in the Information Society, London, Thousand Oaks (2005)