PaaS platform comparison based on users feedback

Abstract

This article presents a description of the opinion study about SalesForce and ServiceNow platforms. These are modern PaaS (Platform as a Service) environments that are gaining more and more popularity. Their main common feature is the use of cloud technology in creating and maintaining internet applications. The scope of the study included such platform properties as: applicability, interface assessment, as well as the required level of knowledge of code development. For the purpose of comparing the platforms on each of them, the respondents were asked to create an identical business form. It covers different types of fields and how to validate them. The research group received full access to the test platforms. Training was conducted to introduce the respondents to a given system. The prerequisite for completing the survey was that they created a form based on a template on each of the platforms. The answers to the questions were in the form of a point scale, where the minimum value was 1 and the highest value was 5. Based on the results obtained, it was found that the SalesForce platform is a better choice, gaining more points compared to ServiceNow by about 15%.